The Plan should also come with at least a toll free tech support line [NOT a sales or "customer service" line] & ticketed email support; I also recommend chat support for those questions on the go, although it's not a requirement.
Demands and expectations of the employees are also increasing with their increasing demand in the market. Inspite of the fact that with an anticipated rise of around 28% in the financial year 2005-06, scorching rise carry on to be the trend this year also. Till date country has the monopoly in the IT industry as far as IT Outsourcing is concerned. Along with Offshore Software Development country is also demanded for BPO services. Lots of overseas big giants have their presence in India for such tech support I.T.
Now the actual numbers on the external drive itself were written in some cryptic microscopic font that required literally three sets of reading glasses stacked one on top of the other so they could be read. Having entered the now correct serial numbers and registering tech support I.T the product and updated my status paid more as the free trial for the product that I had never used was now expired we were ready to download and install the software. This took a half hour. Then the "backing up" commenced. There were no queries as to what was to be backed up, it just took off and started backing.
If you are going to run a business or sell Managed I.T support uttah something on your site it might be important that you can include a shopping cart to make purchasing and selling hassle-free for you. More than anything else, though, the web host company must be able to secure transactions to avoid any identity theft and fraud. Thus, make sure that the web hosting company can offer you SSL technologies if you plan on having this kind of feature on your site.
Why does the current state of tech support so often leave something to be desired? Answering this question won't really change anything, but it might make you feel slightly better if you understand the dynamic involved. The one-word answer is: Money.
Don't expect your target market to recognize how superior your services are if you are stingy in providing the detailed information they need in your marketing writing. You can be absolutely the best among your competitors and still not have enough clients, if you don't take the steps to ensure that prospects know enough about your business to decide to buy.